LANDBANK TES MasterCard Prepaid Card, including frequently asked questions (FAQs).

Apply for LANDBANK TES Card Application 2024 Prepaid Card

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The LANDBANK TES Mastercard application program for 2024 is currently sponsored by the Land Bank of the Philippines.

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Are you interested in applying for the LANDBANK TES Card Application Form for the academic year 2024-2025? If so, you’ve come to the right place. This article provides comprehensive information about the LANDBANK TES MasterCard Prepaid Card, including frequently asked questions (FAQs).

LANDBANK TES MasterCard Prepaid Card, including frequently asked questions (FAQs).
LANDBANK TES card

What is the LANDBANK TES Mastercard Prepaid Card?

The LANDBANK TES Mastercard Prepaid Card is a card issued by the Land Bank of the Philippines as part of the Tertiary Education Subsidy (TES) program. This prepaid card is designed to facilitate the disbursement of TES grants to eligible students enrolled in private Higher Education Institutions (HEIs). The card serves as a secure and direct means for students to receive their TES stipends, providing a convenient and efficient way to access educational financial assistance.

What are the Main features of the LANDBANK TES Card?

The main features of the LANDBANK TES Card include:

  1. Secure Disbursement: The card serves as a secure method for the disbursement of Tertiary Education Subsidy (TES) stipends to eligible students.
  2. Prepaid Card Functionality: As a prepaid card, it allows students to access their TES funds conveniently, eliminating the need for traditional paper checks or cash disbursement.
  3. Direct Access to Funds: The card provides direct access to TES funds, enabling students to use the funds for educational expenses and other necessities.
  4. Efficient Transactions: Being a Mastercard, it ensures smooth and efficient financial transactions, allowing for wider acceptance and usability at various establishments.
  5. Adaptability to COVID-19 Restrictions: The LANDBANK TES Card is introduced with the aim of overcoming the challenges posed by COVID-19 restrictions, making it easier for beneficiaries to receive their TES subsidies during these unprecedented times.

These features collectively contribute to the effectiveness and accessibility of the LANDBANK TES Card in providing financial support to Filipino students pursuing tertiary education.

IMPORTANT NOTICE:

From the LANDBANK TES Card orientation during the Regional Caravan to the commencement of actual applications for TES grantees, the following are compiled questions gathered throughout my tenure in UniFAST. Explore this list to find answers to your inquiries.

How To Apply for a LANDBANK TES Card?

How to apply for LANDBANK TES Card
LANDBANK TES Card Prepaid Card

To apply for a LANDBANK TES Card, follow these steps:

  1. Visit the UniFAST Portal:
  2. Log in to Your UniFAST Account:
    • Use your UniFAST account credentials to log in to the portal.
  3. Complete Application Form:
    • Navigate to the TES application section and complete the required application form. Provide accurate and up-to-date information.
  4. Submit Required Documents:
    • Attach the necessary documents as specified in the application process. This may include proof of enrollment, identification documents, and others.
  5. Review and Confirm:
    • Review your application details to ensure accuracy. Confirm that all information is correct before submitting.
  6. Submit Application:
    • Submit your completed application through the UniFAST portal.
  7. Wait for Validation:
    • Allow time for UniFAST to validate your application. This process may involve verifying your enrollment status and other relevant details.
  8. Receive Notification:
    • Once your application is validated, you will receive a notification regarding the status of your LANDBANK TES Card application.
  9. Follow Further Instructions:
    • If approved, follow any additional instructions provided for card pickup or delivery.
  10. Contact Support if Needed:
    • If you encounter any issues or have questions during the application process, reach out to UniFAST support or your school’s TES focal person.

Remember to stay informed about updates and announcements related to the LANDBANK TES Card application process through the UniFAST portal or other official channels.

What is the Mastercard Integrated Cardholder Portal?

The Mastercard Integrated Cardholder Portal is an online platform designed to provide cardholders with a range of features and services related to their Mastercard prepaid cards. In the context of the LANDBANK TES Card, the portal allows cardholders to manage and monitor their Tertiary Education Subsidy (TES) funds. Key features may include:

  1. Account Information: Cardholders can view details about their LANDBANK TES Card account, including the available balance and transaction history.
  2. Transaction Management: The portal enables users to track and review transactions made using the TES funds, promoting transparency and accountability.
  3. Card Activation: Cardholders may use the portal to activate their LANDBANK TES Card, ensuring that it is ready for use.
  4. Security Settings: Users can manage security settings, such as updating passwords or setting up additional authentication measures, to safeguard their TES funds.
  5. Communication: The portal may serve as a communication channel, providing important updates, notifications, or announcements from LANDBANK related to the TES Card program.

It is essential for LANDBANK TES Cardholders to familiarize themselves with the Mastercard Integrated Cardholder Portal to effectively utilize the features and ensure the secure and efficient management of their TES funds.

Where can I, and how to Claim my LANDBANK TES Card?

To claim your LANDBANK TES Card, follow these general steps:

  1. Check Notification:
    • Monitor your UniFAST portal or email for any notifications regarding the availability of your LANDBANK TES Card.
  2. Contact Your School’s TES Focal Person:
    • Reach out to your school’s TES focal person, usually located in the Office of Student Affairs. They can provide information on where and when you can claim your card.
  3. Visit LANDBANK Branch:
    • If instructed, you may need to visit a LANDBANK branch to claim your TES Card. Ensure you have valid identification and any additional documents as required.
  4. Follow Instructions in Notification:
    • Follow any specific instructions provided in the notification regarding the claiming process. This may include designated dates, locations, or procedures.
  5. UniFAST Portal Dashboard:
    • Check your UniFAST portal dashboard for updates and guidance on the claiming process.
  6. Contact Regional Coordinator:
    • If needed, you can contact your Regional Coordinator for assistance or clarification on the claiming process.

It’s crucial to stay informed through official channels and follow the instructions provided by UniFAST, LANDBANK, or your educational institution to ensure a smooth and successful claiming process for your LANDBANK TES Card.

What if I Already have an existing LANDBANK Card?

If you already have an existing LANDBANK card, and it is eligible for use as a LANDBANK TES Card, you may not need to apply for a new card. LANDBANK may facilitate the activation or linking of your existing LANDBANK card to serve as your Tertiary Education Subsidy (TES) card.

Here are the typical steps:

  1. Notification:
    • Check for notifications on your UniFAST portal or email regarding the activation or linking process for existing LANDBANK cards.
  2. Contact LANDBANK:
    • If instructed, you may need to contact LANDBANK directly to inquire about the process of activating or linking your existing card to serve as your TES Card.
  3. Follow Instructions:
    • Follow any specific instructions provided by LANDBANK or UniFAST for the activation or linking process. This may include visiting a LANDBANK branch or following an online procedure.
  4. Use Existing Card:
    • Once activated or linked, you can use your existing LANDBANK card as your LANDBANK TES Card to access your TES funds.

It’s essential to stay informed through official channels and follow the guidance provided to ensure a seamless process for using your existing LANDBANK card for TES purposes. If you have any doubts or questions, reach out to LANDBANK or your school’s TES focal person for clarification.

How to Load funds on my LANDBANK TES Card?

Loading funds onto your LANDBANK TES Card is typically handled through the disbursement process managed by the Unified Student Financial Assistance System for Tertiary Education (UniFAST) and the Land Bank of the Philippines. Students do not need to manually load funds onto their TES Card.

Here’s how the process generally works:

  1. TES Disbursement:
    • The Tertiary Education Subsidy (TES) funds are disbursed directly to the LANDBANK TES Card by UniFAST and the Land Bank of the Philippines.
  2. Automatic Crediting:
    • Once the TES funds are released, they are automatically credited to your LANDBANK TES Card. This is typically done on a regular basis, and the funds become available for your use.
  3. Check TES Card Balance:
    • You can check the balance on your LANDBANK TES Card by using the Mastercard Integrated Cardholder Portal, LANDBANK ATMs, or contacting LANDBANK customer service.
  4. Utilize TES Funds:
    • Use your LANDBANK TES Card for eligible expenses, including educational costs and other necessities.

It’s important to note that the loading of funds onto the LANDBANK TES Card is part of the TES disbursement process managed by the relevant authorities. There is no need for cardholders to initiate manual loading procedures. If you have specific questions or concerns about your TES funds, you can reach out to your school’s TES focal person or contact UniFAST and LANDBANK for assistance.

How to Report a card when
lost or stolen?

If your LANDBANK TES Card is lost or stolen, it’s crucial to take immediate action to prevent unauthorized use. Here’s what you can do:

  1. Contact LANDBANK Customer Service:
    • Call LANDBANK customer service as soon as possible to report the loss or theft of your TES Card. Provide them with your card details and any relevant information.
  2. Follow Instructions from LANDBANK:
    • LANDBANK will guide you on the steps to take, which may include blocking the card to prevent further transactions.
  3. Request Card Replacement:
    • Inquire about the process for obtaining a replacement card. LANDBANK will provide instructions on how to proceed.
  4. Monitor Transactions:
    • Regularly monitor your LANDBANK TES Card transactions using the Mastercard Integrated Cardholder Portal to ensure there are no unauthorized charges.
  5. Update Security Measures:
    • If necessary, update your security measures, such as changing passwords or adding additional authentication layers, to enhance the security of your new card.
  6. Contact UniFAST or School:
    • Notify UniFAST or your school’s TES focal person about the loss or theft, especially if they are involved in the card replacement process.

Remember to act promptly to minimize the risk of unauthorized transactions and protect your TES funds. Contact LANDBANK and follow their guidance for a swift resolution.

How to Apply for a replacement?

If you need to apply for a replacement LANDBANK TES Card due to loss or theft, follow these general steps:

  1. Contact LANDBANK Customer Service:
    • Immediately contact LANDBANK customer service to report the loss or theft of your TES Card. Provide them with the necessary information and follow their instructions.
  2. Request a Replacement:
    • During your conversation with LANDBANK customer service, request a replacement LANDBANK TES Card. They will guide you through the process.
  3. Follow Application Procedures:
    • Follow the application procedures outlined by LANDBANK for obtaining a replacement card. This may include submitting certain documents or verifying your identity.
  4. Provide Necessary Information:
    • Be prepared to provide any necessary information to facilitate the replacement process. This may include personal identification details and information related to your TES account.
  5. Follow Up as Needed:
    • If there are any additional steps or documents required, follow up with LANDBANK promptly to ensure a smooth replacement process.
  6. Activate New Card:
    • Once you receive the replacement LANDBANK TES Card, activate it according to the provided instructions. This typically involves using the Mastercard Integrated Cardholder Portal or following other activation procedures.

If you have any concerns or questions during the replacement process, reach out to LANDBANK customer service for assistance. It’s important to act quickly to minimize disruptions and secure your TES funds.

How to Change my pin?

To change the PIN (Personal Identification Number) for your LANDBANK TES Card, you can follow these general steps:

  1. Visit a LANDBANK ATM:
    • Locate a LANDBANK ATM near you. LANDBANK ATMs are commonly available across the Philippines.
  2. Insert Your TES Card:
    • Insert your LANDBANK TES Card into the ATM card slot.
  3. Enter Your Current PIN:
    • Use the keypad to enter your current PIN when prompted.
  4. Select “Change PIN” Option:
    • Navigate through the ATM menu and look for the option to change your PIN. This is usually listed as “Change PIN” or a similar term.
  5. Enter New PIN:
    • Follow the on-screen instructions to enter your new PIN. Choose a PIN that is easy for you to remember but difficult for others to guess.
  6. Confirm New PIN:
    • Confirm your new PIN by entering it again when prompted.
  7. Wait for Confirmation:
    • Wait for the ATM to confirm the successful change of your PIN. Once confirmed, your new PIN will be active.
  8. Retrieve Your Card:
    • After completing the process, the ATM will prompt you to remove your LANDBANK TES Card.

Keep in mind that these steps are general guidelines, and the specific process may vary. If you encounter any issues or have questions, consider contacting LANDBANK customer service for assistance. It’s important to keep your PIN confidential and change it regularly for security purposes.

Important Information: LANDBANK TES Card Approval and Activation

Approval Confirmation for Submitted Applications:

For beneficiaries who have successfully submitted and completed their applications on the LBP TES Card application portal within the UniFAST website, the reception of an email from LANDBANK concerning the Mastercard Integrated Cardholder Portal activation signifies the approval of their applications. This indicates that their applications are now approved and prepared for exporting to LANDBANK for the subsequent processing of their cards. Beneficiaries are advised to patiently await the delivery of the cards to their chosen location, facilitated by LANDBANK.

Troubleshooting Login Issues on the Mastercard Integrated Cardholder Portal:

In the event that beneficiaries encounter difficulties logging into the Mastercard Integrated Cardholder Portal, as communicated by LANDBANK subsequent to their applications, hindering them from activating their Mastercard portal, rest assured that they will still receive their LBP TES Card and receive credit for their grant. The inability to activate this Mastercard Portal simply means they won’t have access to the additional features of the TES card, as explained in the instructional video.

Addressing Challenges in Mastercard Integrated Cardholder Portal Login

If grantees encounter difficulties accessing the Mastercard Integrated Cardholder Portal, preventing them from activating their Mastercard after application, they can still rest assured. Grantees will receive their LBP TES Card and be credited with their grant. The inactivation on this Mastercard Portal simply means they won’t have access to the extra features of the TES card mentioned in the instructional video.

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No Email Received from LANDBANK? Here’s What to Do:

There are instances where LANDBANK’s email notification does not reach the grantees. In such cases, grantees can take the following steps:

  1. Contact Your School’s TES Focal Person:
    • Reach out to your school’s TES focal person to inquire about the status of your TES card application.
  2. Check Application Status:
    • If the status is “Exported to LANDBANK,” it means your application was approved and is being processed by LANDBANK for delivery to your chosen location.
    • If the status is “Finalized,” your application has been successfully processed. Check again for the “Exported to LANDBANK” status.

File Upload Limit:

The TES Card Application portal strictly allows file uploads with a maximum size of 2 MB for images.

Updating Grantee Information:

In cases where a grantee experiences a change in marital status or other relevant details like middle or last name, it’s essential to notify the Regional Coordinator. Updating this information in the database helps avoid data conflicts that could lead to delisting. When applying for the LBP TES Card, ensure that the updated information entered in the application aligns with the supporting documents attached.

Liquidation Process under LBP TES Card for HEIs:

For Higher Education Institutions (HEIs), a certified list from LANDBANK will be provided in lieu of the payroll, confirming the crediting of stipends.

Disbursement Procedures: Monthly vs. Reimbursement

In the scenario of a full and real-time distribution of the TES grant, monthly disbursement is implemented. However, if there’s a delay in distribution (e.g., grants intended for the 2nd Semester of AY 2020-2021 are given in the 1st Semester of AY 2021-2022), it transforms into a reimbursement. In such cases, a lump sum amount will be credited to the LBP TES Card. Please note that these procedures might be subject to change based on updated guidelines. It is advisable to check with your Regional Coordinator for the latest information.

Amount Allocation for School and Grantee:

  • The share of the Higher Education Institution (HEI) will be directly disbursed to the HEI.
  • The share of the student will be directly credited to the student’s LBP TES Card.
  • The LBP TES Card implementation strictly adheres to the sharing agreement provisions outlined in the TES guideline approved by the UniFAST Board.

“If the share of the private HEI is less than the actual TOSF or unpaid TOSF for the current term, the student shall be obliged to pay the difference according to the policy of the private HEI. The unpaid TOSF should not be automatically deducted from the TES share of the grantee. If the grantee has fully paid the TOSF for the term, the private HEI shall no longer be entitled to its allotted share, and the grantee shall receive the full amount of the TES.”

HEIs are required to comply with this provision approved by the UniFAST Board, and the Regional Office should monitor the proper implementation of this provision.

Distribution of LBP TES Card:

Students have two options for the safe distribution of the LBP TES Card during the pandemic. They can either pick it up at the LANDBANK branch near them or at the HEI (LANDBANK will coordinate with the school for on-site distribution). Grantees can choose their preferred option when applying in the UniFAST portal.

Timeline for LBP TES Card Processing:

Upon receiving the application from UniFAST, LANDBANK requires a minimum of 10 days and a maximum of 40 days to issue the LBP TES Card. Schools are encouraged to facilitate their grantees’ applications promptly to expedite UniFAST’s validation and subsequent transfer to LANDBANK for efficient processing.

HEI’s Concerns on Direct Disbursement to the Student:

The LBP TES Card implementation aligns with existing guidelines. As stipulated, the original intent is for the student to receive their share, and the school to receive its share. The guidelines specify that if the HEI’s share is less than the actual Tuition and other school fees (TOSF) or unpaid TOSF, the student is obligated to pay the difference. However, under no circumstances should the unpaid TOSF be automatically deducted from the TES share of the grantee.

If the grantee has fully paid the TOSF for the term, the private HEI forfeits its allotted share, and the grantee receives the full amount. This guideline holds true through the LBP TES Card implementation, addressing a historical oversight by some HEIs. Monthly disbursement allows schools to monitor enrollment status, ensuring funds are disbursed only to actively enrolled grantees.

The mechanisms and policies the HEI employs to compel regular students to pay the TOSF should be mirrored for TES grantees.

Existing LBP Account for Grantee:

Even if the grantee already has an existing LBP account, they are required to obtain the LBP TES Card. This card serves as the official method for disbursing TES grants, endorsed by the UniFAST Board and implemented jointly by LBP, CHED, and UniFAST. With centralized disbursement, the LBP TES Card is the exclusive means for distributing TES grants. Additionally, the regular LBP savings account is a Visa card, while the LBP TES Card is a Mastercard Prepaid card, offering enhanced efficiency and speed in fund disbursement.

Notification of LBP TES Card Availability:

Apart from notifications from the HEI or the LBP Branch indicating that the card is ready for pickup, a message panel will be added to the grantee’s portal. This panel informs them that their LBP TES Card is ready and being shipped. Grantees can also contact their school’s TES focal person or check the card’s status on the dashboard accessible to the school. Alternatively, they may call their Regional Coordinator for assistance.

HEI Authorization for Grantee Application:

No, HEIs cannot apply for their grantees on their behalf. LANDBANK, dealing with the opening of bank accounts, strictly allows only the grantee to apply and open an account.

Notification to Schools about Grantees’ Receipt of TES:

LANDBANK will provide a Certified List to HEIs, notifying them of credited HEIs and students. Dashboards in the Regional Coordinator Portal, Grantee Portal, and HEI Portal will also indicate that grantees have received the grants.

Handling Unsuccessful Registration for LBP TES Card:

UniFAST will continue processing grantees who have successfully acquired their LBP TES Card and will not suspend the process for those who haven’t. Once implemented, the only mode of disbursing TES stipends will be through the LBP TES Card. It is crucial to guide and assist grantees in applying for and acquiring the LBP TES Card. If rejected by LBP, applicants can resubmit their applications through the portal with the same credentials. They can also report issues or request to unfinalize their applications if rejected or encountered errors.

Steps to Unfinalize or Reset LANDBANK TES Card Application: 

Should you need to unfinalize or reset your TES Card application, you have two available methods:

  1. Reach Out to Your School’s TES Focal Person:
    • Contact your school’s TES focal person, typically located in the Office of Student Affairs.
    • Request to unfinalize or reset your application, as they possess the necessary access to facilitate this process.
    • This option is recommended for its simplicity and quicker resolution.
  2. Contact Your Regional Coordinator:
    • Alternatively, you can get in touch with your Regional Coordinator for assistance.
    • Request to unfinalize your application through your Regional Coordinator.

It’s worth noting that the first option, contacting your school’s TES focal person, is generally the most straightforward and expedient way to reset your application.

Read more on the provided link below

Sources: https://www.buildnation.ph/post/landbank-tes-card-faqs

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